For Payment Options Click Here   |   Bought From Us Before? Click Here

New Customers - How to Shop

To find the product that you want - simply browse Our Products using the product links on the left of every page.

To add something to your Shopping Basket/Cart - next to each product description there is a drop-down list box and an 'Add' button. Select the number of items of the product you wish to buy using the drop-down list, then click on the 'Add' button - this will add the products to your Shopping Basket. A summary of your Shopping Basket contents is shown on the top left of every page.

Viewing your Shopping Basket details - to see full details of your Shopping Basket, click on the 'Basket' link at the top of every page, or the 'View Basket' text in the Basket Summary.

Checkout Process - when you have selected all of your goods and wish to confirm your order, either

1. click on the 'Checkout' link that appears in the Basket Summary on the top left of every page, or

2. click on the 'Basket' link at the Top of every page and then proceed to the checkout from there.

Need Help? Please call us on (0208) 293 3696 and we will be pleased to help with any queries you may have - it will help us to improve our services and website for the future.

Questions about Our Products ? Try our 'Frequently Asked Questions' (faq) section at the Top of every page. If you cannot find the answer to your question there, please call us on (0208) 293 3696 and we will be delighted to help.

Payment Options

You have 2 Payment Options

1. Order online and pay by debit/credit card over the telephone

If you feel happier passing your card details over the telephone, then complete your order online but during step 2 of the Checkout Process (see above) simply select the payment option 'Pay by PO, Cheque or Other Offline Method'. At the end of the Checkout Process you will be given an order number. Simply call us on (0208) 293 3696 with your card details and order number and we will process your payment by telephone.

You will receive an Order Confirmation Email from gelburners.co.uk. detailing your order and customer account details (including your Customer Code).

When your goods are despatched we will send you a Despatch Confirmation Email.

2. Order Online and pay by cheque

If you would like to pay by cheque complete your order online but during the step 2 of the Checkout Process (see above) simply select the payment option 'Pay by PO, Cheque or Other Offline Method'.

At the end of the Checkout Process you will be given an order number and a summary of the amount to pay. Send your cheque made payable to RB Lifestyle Ltd, write your order number and address on the back of the cheque and send to:-

RB Lifestyle Ltd, 144 Troughton Road, Charlton, London SE7 7QT.

You will also receive an order confirmation Email from gelburners.co.uk. detailing your order and customer account details (including your Customer Code).

When your goods are despatched we will send you a Despatch Confirmation Email.

Previous Customers

If you have bought from gelburners.co.uk previously you will have been given a Customer Code. You will need to enter this code along with your Email address each time you place a new order (this will save you from having to enter your address details each time).

There are two places where you can 'login'. The first is in the 'My Account' section of the website, and the second is during the first step in the checkout process (if you have logged in via the 'my account' section your email address and customer code will automatically be entered in the checkout process and you will just need to press the 'proceed' button.

Forgotten your login details? Don't worry. On the same page that you login, you have the option to have your customer code sent to you by Email by just entering Email address.