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Security
We guarantee that every online card purchase you make from our store
is a secure transaction. Our site uses the strongest commercially available
level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions
are secure and your information cannot be hi-jacked or redirected to anyone.
Look for the yellow padlock in the bottom-right of your browser as you
enter the Checkout section of our site.
What information we hold about you
If you have bought something from us we will have your email address,
phone number and address. If you purchase online using a credit/debit
card, we will not store your credit/debit card details. If you choose
to have items delivered to a third-party (such as a friend) we will have
their name and address. Information is only used to help us deliver the
parcels and contact you. You may also optionally decide to opt-in to our
quarterly mailing list. You can opt-out of this at any time by altering
your settings in the my account
section of the website.
We maintain an order history of your purchases. This allows you and us
to track your deliveries and review your past purchases. We also collect
information of a general nature about how many 'hits' or visits our website
gets. And we monitor the site traffic patterns; this tells us which areas
of the site are being visited more than others which helps us build a
more useful site in subsequent re-designs. We do not track individual
users on the website - users remain anonymous.
Cookies
Our site also uses 'cookies'. Cookies are small amounts of data sent
to your web browser by a web server. They cannot harm your machine in
any way as they are small text files with simple information in them.
You can see them as small text files inside your 'Temporary Internet Files'
folder in Windows. Our cookies keep track of the items in your shopping
basket and act as place markers when you move around the site.
What we do with your information
In addition to processing your order, we also maintain an order history
of your purchases. This allows you and us to track & review your orders.
We NEVER exchange, sell or otherwise give away your email address to other
companies. Your email address is used solely by yourself, for purposes
of logging into your account, and by us, for emailing you regarding your
orders. In addition, if you choose to opt-in to our mailing list, we may
(no more frequently than every 3 months), send you an email detailing
new product innovations, offers and discounts only open to you as a valued
customer of Gelburners Ltd. If you subsequently decide to opt-out of our
mailing list, you can do this either by logging into my account
or by sending an email using the "unsubscribe" feature at the bottom of
our emails to you.
Who else sees your information
We may have to disclose some of your information to service suppliers
(eg delivery companies) to help complete your order. By using our web
site you consent to us using the personal information you have given RB Lifestyle
Ltd and our trusted partners for the purposes of executing your order
- as outlined in this Privacy Policy.
If you are worried about anything to do with our site, please phone us
on 0208 293 3696 and we'll be glad to talk through any issues with you.
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